REFUND POLICY
At SORA Hawaii, we hope you love every order. If something isn’t right, we’re here to help.
Returns
We accept returns on unused and unopened items within 14 days of delivery.
To be eligible for a return, products must be:
- Unused and unopened
- In original packaging
- In resalable condition
For hygiene and safety reasons, we cannot accept returns on opened or used body care products.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
We recommend using a tracked shipping service, as SORA Hawaii is not responsible for lost return shipments.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at shopsorahawaii@gmail.com with your order number and photos of the issue so we can assist you.
Final Sale Items
Gift cards, promotional items, limited releases, and marked final sale items are not eligible for return or refund.
Contact
For any questions regarding your order, please contact: